Help & FAQs

Tramontina products can be found and purchased at many national and local retail stores. A broader assortment of Tramontina quality products is accessible for purchase online. You may shop for the many Tramontina products on our website or at your preferred retailer.

NSF is the National Sanitary foundation of the US. Known to uphold the higest safety standards, NSF checks the material and design of the products to make sure theyre food safe and anti-microbial

Ceramic coating is non-toxic made of more natural materail, thus have not long terms downsides like the forever chemicals in regular non-stick caoting.

Liberally apply a coat of neutral oil on the surface of your cast iron and put it on the stove on medium heat till the oil begins to smoke. Allow the oil to smoke for 10-15 min.

While our coating is extremely durable, we recommend using wood or silicone utensils with our ceramic products.

Slight color variations are normal and are not considered a defect. This warranty does not cover normal wear and tear, lost or stolen items or defects caused by accidents, fire, abuse or misuse of the products or not following the use and care instructions, including but not limited to overheating, improper cleaning with harsh cleansers or detergents, neglect, alteration, or use in commercial establishments.

Any type of cooking oil will work to season your cookware.

The difference between tri-ply clad and tri-ply base cookware lies in how the layers of materials are distributed throughout the cookware, which affects performance and heat distribution:

Tri Ply Base: The 3 layers are only on the bottom. Bottom is thicker.

Tri Play Clad: The 3 layers are in all walls. Bottom is thinner.

Ceramic coating is a type of nonstick surface made from natural, inorganic materials, primarily derived from sand or clay. This coating is applied to cookware to create a smooth, durable surface that prevents food from sticking. Unlike traditional nonstick coatings, ceramic is free from harmful chemicals like PTFE and PFOA, making it a safer option for cooking. It also offers excellent heat resistance and even heat distribution, helping you cook your meals more efficiently.

Our nonstick surface is made from high-quality ceramic, which is free from harmful chemicals like PTFE and PFOA. Ceramic is a natural material that offers excellent nonstick performance while ensuring that your cooking is healthy and free from toxins. You can cook with confidence, knowing that our ceramic nonstick cookware is both safe and durable.

It's best to avoid using metal spoons or utensils in a ceramic-coated pan. Metal utensils can scratch or damage the ceramic coating over time, which may reduce the pan's nonstick properties. We recommend using wooden, silicone, or plastic utensils to help preserve the coating and extend the life of your pan.

To season a cast-iron pan on the stovetop, follow these steps:
Clean the Pan: Wash the pan with warm water and a bit of mild soap, if necessary. Dry it thoroughly with a towel.
Apply Oil: Using a cloth or paper towel, rub a thin layer of vegetable oil, flaxseed oil, or melted shortening all over the inside and outside of the pan.
Heat the Pan: Place the pan on your stovetop and turn the heat to medium. Let the pan heat up until it starts to smoke slightly. This allows the oil to bond with the iron, forming a protective layer.
Cool Down: After the pan has smoked for a few minutes, turn off the heat and let it cool completely on the stovetop.
Repeat this process 2-3 times to build a stronger seasoning layer. Regular stovetop seasoning can help maintain the nonstick quality and longevity of your cast-iron pan.

To clean a ceramic-coated pan, follow these steps:

Cool the Pan: Allow the pan to cool completely after cooking. Placing a hot pan under cold water can damage the ceramic coating.

Hand Wash with Mild Detergent: Use warm water and a soft sponge or cloth with a mild dish soap to gently clean the surface. Avoid using abrasive scrubbers or harsh chemicals, as they can scratch or damage the coating.

Rinse and Dry: Rinse the pan thoroughly with clean water to remove any soap residue, and dry it immediately with a soft towel to prevent water spots.

Store Properly: To protect the ceramic coating, avoid stacking other cookware on top of your pan, or use a soft cloth or pan protector between them.
Following these steps will help keep your ceramic-coated pan looking new and performing well for years to come.

To get the best performance from your tri-ply pan, follow these guidelines:

Preheat Gradually: Start by preheating your tri-ply pan over medium heat.Tri-ply pans are designed to distribute heat evenly, so there's no need to use high heat, which could cause food to stick or burn.

Avoid High Heat: Tri-ply pans conduct heat efficiently, so cooking on medium or medium-high heat is usually sufficient. High heat is generally unnecessary and could lead to overheating, especially if cooking delicate foods.

Allow Food to Release Naturally: When searing or browning, let the food cook undisturbed until it naturally releases from the pan. If it's sticking, it likely needs more time.

By following these tips, you can maximize the benefits of your tri-ply pan, ensuring great cooking results every time.

Cleaning and Care: After cooking, allow the pan to cool slightly before cleaning. Hand wash with warm water and a mild detergent, and avoid using abrasive scrubbers to maintain the pan's finish.